Frequently asked questions
01
Product
PINONAX 5 in 1 STEM ROBOTIC KITS
I think my set is missing some pieces. What should I do?
- Our products are fully automated in packaging, ensuring accuracy. Based on our experience, 99.9% of "missing pieces" cases are actually due to using the wrong parts in previous steps.
- How to fix it: Check previous steps in the instruction manual and compare similar-looking pieces. Pay attention to color, shape, and hole alignment—these details often reveal a misused part.
- If you carefully match each step with the manual, you’ll likely find the missing piece has been misplaced elsewhere in the build.
- Pro tip: Treat it like a “spot the difference” puzzle—finding and fixing mistakes is part of the building fun!
Where can I download the remote control app for the STEM robot building kit?
- Inside the product packaging, you’ll find an APP installation guide. Simply scan the QR code on the guide and follow the instructions to install the app.
- Once installed, you can change the default language in the top right corner of the app settings.
- You can also found the app download instruction through the link below.
Is this compatible with LEGO bricks?
- Yes! Our building blocks are designed to be fully compatible with standard LEGO bricks, allowing you to mix and match with your existing sets for even more creative possibilities.
- The pieces snap together securely, ensuring a seamless building experience. Let your imagination run wild! 🚀
How to Install the Head of the PIVONAX STEM Robot?
- Some customers reported that attaching the robot’s head requires a bit more force. We have provided a video demonstration to help you install it easily.